Cancellation Policy
ALL CLEANING CANCELLATIONS
If you have a booked appointment with us we ask for at least 48 hours' notice to cancel or reschedule. If you have to cancel your appointment within that time there will be a $50 FEE.
If you cancel within 3 hours of your scheduled cleaning time you will be charged 50% OF THE AMOUNT BOOKED.
If we are locked out or if you cancel while the cleaners are there (including cancellations from other policy violations) you will be charged for the FULL AMOUNT BOOKED.
Clutter Policy
What is Clutter?
Clutter is a mass of trash, items, nick-nacks, or personal items on the countertops or floors of your home. Clutter significantly inhibits our ability to perform our tasks and stay on schedule.
It is crucial that you pick up clutter from the rooms you want us to clean before we show up!
We are there to do our job at the highest standard that we can. There are many reasons we don’t clean around excessive clutter. It is easy for cleaning techs to miss areas; there is a significantly higher chance of us breaking something or misplacing your things; it usually takes two to three times longer for us to do our job which affects customers scheduled after your home.
A TRANSPARENT POLICY THAT EVERYONE CAN UNDERSTAND
If a room has enough clutter to cover the floor, we will not be able to clean that room.
If your countertops are covered in clutter, we will clean around the clutter without moving items, if the clutter leaves nearly no visible countertop space, we will skip this area.
If half the rooms in your home are covered in clutter, we will have to phone the office and get a manager involved. In most cases, this will result in rescheduling your cleaning.
We cannot clean while someone moves clutter around for us, and we cannot move excessive clutter ourselves.
If we have to leave your home due to clutter, you will be charged for the (time) we were there plus commute (time). Our hourly rate, in this case, is $60 per labor hour, per person, in your home & commute. Exp: Two cleaners would equal $120 per clock hour.
The first time we have to reschedule your cleaning, there will be no additional penalty. If we have to cancel your cleaning due to clutter, and you are unwilling or unable to reschedule, you will be charged according to our cancellation policy.
If we come back to a rescheduled appointment and the home still violates our clutter policy, you will automatically be charged a full cleaning price.
Bio-hazard & Pet Waste Policy
If the cleaning techs are unable to do their jobs from noxious smells/fumes in the home we will have to cancel your service. You will be charged according to our cancellation policy.
BLOOD & OTHER BIO-HAZARD
As an organic cleaning company, our team has no training for handling blood, needles, medicated items, drugs, or anything that could be considered a bio-hazard. The cleaning techs have been instructed to ignore areas that have these items and areas. If there is excessive bio-hazard in the home, cleaning techs will phone a manager. In most cases, this will result in a cancellation of the service and will be treated according to our cancellation policy.
PET DROPPINGS
If there is a random pet dropping on the floor, and it looks like it can be picked up with a piece of toilet paper. We will pick it up and flush it in the toilet. If there are excessive pet droppings, or the droppings look as if they can't be picked up with a single piece of toilet paper, we will clean around it and leave a note on the checklist.
URINE
If a cleaning tech can smell or see urine/pet waste, we will not use company equipment in this area. Urine and other pet waste smells can get stuck in our equipment and ruin it.
Climate Policy
We are committed to providing a pleasant work experience for our staff, and that includes a certain comfort level of temperature while we clean your home.
NO SWEATSHOP, NO MEAT COOLER
Summer / warm days: If your home is generally above 76deg, we ask that you, please adjust your thermostat to be between 76F - 70F degrees for the time we are there.
Winter / cold days: If your home is generally below 60deg, we ask that you please adjust your thermostat to be between 60F - 70F degrees for the time we are there.
While in the home, if the temperatures do not meet our requirements, we will be required to adjust the thermostat during the time we are in the home. It is rare, but if we have to cancel your cleaning, you will be subject to our cancellation policy. Usually, this means you will be charged full price.
Equipment Policy
For the purpose of this Equipment Policy, we will label all equipment, vacuums, chemicals, organic supplies, tools, protective gear, sprays, disposable items, and anything else that can be considered as a cleaning supply as "Gear."
There are several reasons we insist on using our gear. Among them, but not limited to, we are proficient in our gear, we are trained in a classroom setting on how to use our gear, and our gear is warrantied. We understand that many customers prefer for us to use their gear for many reasons.
THE POLICY
Using anything other than the gear we brought with us, in any way, is subject to this equipment policy.
If we use non-company-owned gear, please understand that we cannot and will not warranty that gear or any damages from using that gear. With all gear, there is a learning curve, specific directions, manufacturers' best practices, etc., that are unique. We can't be able to know how to use all gear. As a result, we offer NO support, warranty, or liability when using your gear, or non-company-owned gear.
This policy also applies to items that seem like common sense, such as bleach, Windex™, or similar vacuums to what we use. This policy also applies to organic, natural, or identical gear to what we use. If we didn't bring it with us, we would not support any liability for your damages.
For information about liability that we will consider, see DISCLAIMER OF LIABILITY below.
DISCLAIMER OF LIABILITY
LIMITATION OF WARRANTIES AND LIABILITY:
BY USING THIS WEBSITE OR PURCHASING OUR SERVICE FROM ANY SOURCE YOU ARE AGREEING TO OUR TERMS OF LIABILITY.
THIS SERVICE IS PROVIDED ON AN "AS IS" BASIS, WITHOUT ANY OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABLE QUALITY, SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THOSE ARISING BY LAW, STATUTE, USAGE OF TRADE, COURSE OF DEALING OR OTHERWISE. THIS LIMITATION APPLIES TO THE CLEANING SERVICE AS WELL AS TO ANY ADDITIONAL SERVICES USED TO PERFORM ANY REQUESTED TASKS. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SERVICE IS ASSUMED BY YOU. WE SHALL NOT HAVE ANY LIABILITY TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR PROFIT, LOST OR DAMAGED MATERIALS, PROPERTY, OR OTHER COMMERCIAL OR ECONOMIC LOSS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR THEY ARE FORESEEABLE. WE ARE ALSO NOT RESPONSIBLE FOR CLAIMS BY A THIRD PARTY. THE LIMITATIONS IN THIS SECTION SHALL APPLY WHETHER OR NOT THE ALLEGED BREACH OR DEFAULT IS A BREACH OF A FUNDAMENTAL CONDITION OR TERM OR A FUNDAMENTAL BREACH. IT SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY THE LAW OF ANY APPLICABLE JURISDICTION. THIS LIMITATION MAY NOT BE CHANGED EXCEPT BY A WRITING SIGNED BY THE US.
WE BELIEVE OUR SECURITY STEPS ARE AT LEAST AS STRINGENT AS YOURS WOULD BE. AS A MATTER OF PRACTICAL BUSINESS NECESSITY, WE CANNOT BE RESPONSIBLE FOR ANY DAMAGE CAUSED BY ANY PROBLEMS THAT MAY ARISE AS A RESULT OF YOUR OR ANYONE'S USE OF OUR WEBSITE OR THE SERVICES WE PROVIDE WHETHER OR NOT WE ARE AT FAULT. IF YOU ARE NOT SURE WHAT IT MEANS TO YOU, WE STRONGLY SUGGEST THAT YOU CHECK WITH US OR YOUR LAWYERS.
IT IS AN UNLIKELY EVENT A PROBLEM OCCURS WITH OUR SITE OR SERVICE BECAUSE OF THE EXTENSIVE EFFORTS AND RESTRICTIONS WE PLACE ON OUR TEAM.
LIMITATION OF REMEDY: IN NO EVENT SHALL ANY DAMAGES AGAINST ORGANIC MAIDS BE RECOVERABLE IN EXCESS OF THE COST OF THE CLEANING ITSELF. NO PUNITIVE DAMAGES MAY BE RECOVERED AND ORGANIC MAIDS SHALL NOT BE LIABLE FOR THE COST OF PROCURING SUBSTITUTE SERVICES OR PRODUCTS. ANY ACTION BY THE CLIENT ALLEGING DAMAGES OF THIS AGREEMENT MUST BE COMMENCED WITHIN 48 HOURS FROM THE ALLEGED DAMAGE.
Terms Of Service & Privacy Policy
1. TERMS
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. USE LICENSE
Permission is granted to temporarily download one copy of the materials (information or software) on Organic Maids' website for personal, non-commercial transitory viewing only. You may not: modify or copy the materials; attempt to decompile or reverse engineer any software contained on Organic Maids' website; transfer the materials to another person or "mirror' the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Organic Maids at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. DISCLAIMER
The materials on Organic Maids' website are provided "as is". Organic Maids makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Maid of Denver does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
4. LIMITATIONS
In no event shall Organic Maids or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Organic Maids' Internet site, even if Maids of Denver or Maids of Denver authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. REVISIONS AND ERRATA
The materials appearing on Organic Maids' website could include technical, typographical, or photographic errors. Maids of Denver does not warrant that any of the materials on its website are accurate, complete, or current. Organic Maids may make changes to the materials contained on its website at any time without notice. Organic Maids does not, however, make any commitment to update the materials.
6. USE OF SUBCONTRACTORS
Organic Maids holds the right to use subcontractors to perform cleanings and tasks. All employees or contractors go through the same hiring process including, but not limited to, a criminal background check and an in-person interview. For the safety of you and our team, we may require contractors to wear a uniform or name tag so that all parties are aware of who is entering residences and offices.
7. LINKS
Organic Maids has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Organic Maids of the site. Use of any such linked website is at the user's own risk.
8. SITE TERMS OF USE MODIFICATIONS
Organic Maids may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
9. GOVERNING LAW
Any claim relating to Organic Maids website shall be governed by the laws of Colorado without regard to its conflict of law provisions.
General Terms and Conditions are applicable to the Use of a Website.
Privacy Policy
Your privacy is very important to us. Accordingly, we use this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.